Host Job Description

---

PURPOSE

The host is responsible for delivering a friendly greeting upon guests' arrival, promptly seating the guests, and bidding them farewell and inviting them back upon their departure. EHG hosts should be FUN, FAIR, HONEST, HARDWORKING, UNPRETENTIOUS AND UNCOMPLICATED individuals with a passion for creating memorable welcoming experiences. 

DUTIES & RESPONSIBILITIES

• Greet guests immediately upon arrival
• Utilize reservation systems, waitlist apps and ticketing apps 
• Inform the guests that their table is ready and invite them to the table
• Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
• Pull out their chairs and tables to make it easier for the guests to sit down
• Answer calls promptly and politely
• Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant
• Keep host stand well organized and stocked 
• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
• Tour the restaurant in intervals to identify any empty tables
• Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Complete opening/running/closing side work duties as assigned
• Assist teammates with opening/running/closing side work duties upon request
• Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 18+ years of age
• Possession of or the ability to possess all state required work cards/certification
• Familiarity with Opentable
• Proper lifting techniques 
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively, both verbally and in writing with staff, guests, management and the public

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Everk Hospitality Group (EHG) reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Everk Hospitality Group (EHG) management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.